1What It Means to Be a Leader
Learning Objectives
By the end of this chapter, you should be able to:
• Describe what leadership is.
• List today’s biggest leadership challenges.
• Describe the differences between managing and leading.
• List the five leadership skill sets necessary to ensure performance.
• Determine your readiness to assume leadership responsibilities.
Yolanda Martin, Director of Leadership Development at Crandall International, looked at the newest e-mail message in her inbox. The sender was Marques, her long-time colleague in Distribution. The subject line shouted out in all caps: HELP! There was no accompanying message. When ...
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