You can't build a reputation on what you're going to do.
A client named Dennis told me, “I know I should hold people more accountable, but in my heart, I want to give them a break.” Dennis's story was similar to Peter's from Chapter 6. And both of their stories are similar to those I have heard from many other clients. Developing and sustaining a culture of consistent accountability requires much of you as a leader, and its development is made easier by actively using the skills discussed in this book. Let's start, however, with what it might look like in your organization.
As leaders, we get what we model. An organization with a culture of consistent accountability is populated with people who accomplish ...