Challenges and Rewards

It has been a privilege to help a large number of senior executives think through the implications and benefits of consistently using the basic skills discussed in this book. Without exception, it has been a great challenge for each person to think anew about more successful ways to lead and to form new habits. Everyone is tested as they muster the required focus and discipline to reap the extraordinary rewards that come with actively focusing on using each of the skills. Every client I have worked with says it is hard to become a better listener, to inspire others through genuine acknowledgments, to ask many more thoughtful and powerful questions, to bring out the best thinking of others rather than sharing ...

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