Leadership Step by Step

CHAPTER 6

Unwanted Beliefs

Michael Feiner is among the top in the field. His book, The Feiner Points of Leadership, still holds a 4.9 out of 5- star rating on Amazon a decade after release. He was Chief People Officer worldwide at Pepsi-Cola, where he worked for 20 years. His course that I took at Columbia Business School ranked among the school’s most in-demand classes and won him multiple teaching awards.

I took his course in the fall of 2005—one of my first experiences formally learning leadership. I loved what I learned and respected him greatly, at first and in the end, though things were shaky in the middle.

I approached him once after class to ask a question. His answer led him to refer to his book.

“Do you have it with you?” he asked. ...