CHAPTER 10
No, But, However
This chapter’s exercise is probably the simplest in the book to describe, especially compared to its effectiveness. Some find it insidiously difficult to do, but when it clicks, it becomes a helpful, supportive tool for your growth and effectiveness leading yourself and others.
The exercise is just this: Don’t begin responses to others with the three words no, but, or however. People rarely start with however, so it’s more like two words. I recommend doing it for at least a week.
No matter how much I point out the exercise is to avoid starting responses with the words, people misunderstand the exercise to be to stop using them completely. This misses the point of the exercise. It’s about relationships and communication, ...
Get Leadership Step by Step now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
