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Identifying the Root Causes
WHY IS COMPETITION not working in health care? To understand this problem, compare the nature of competition in health care to that which takes place in other industries.
Positive-Sum Competition on Value
Healthy competition is competition to improve value for customers, or the quality of products or services relative to their price. It leads to relentless improvements in efficiency. Product quality and customer service improve. Innovation propels advances in the state of the art. Quality-adjusted prices fall, and the market expands and more customer needs are met. Choice expands as firms work to distinguish their products or services from others. Excellent firms prosper while firms with low quality, poor service, ...
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