CHAPTER 6TRACKING

Measure twice, cut once.

—English proverb

You really do get what you inspect and not what you expect. And people really do what they are rewarded for, so it is pointless to hope for one thing while rewarding another. These axioms apply to sustaining both personal and organizational change.

Real-World Tracking

Here are two examples of finding ways to promote goals by choosing the right details to monitor.

Dixon Thayer, CEO, HealthNext

Dixon Thayer, a serial entrepreneur, is currently CEO of HealthNext—an emerging leader in establishing workforce wellness as a measurable competitive advantage. Thayer sees huge opportunities for improving the health-care industry by bringing a strong business eye to its practices. Since employer ...

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