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Leadership, Teamwork, and Trust: Building a Competitive Software Capability by James W. Over, Watts S. Humphrey

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6. Motivating Knowledge-Working Teams

This chapter discusses how to build, motivate, and manage teams of knowledge workers. The first step in the team-building process is having these teams manage themselves while they work on real company projects. Then, after they have completed just one project and seen how effective self-management can be, they will be motivated to continue managing themselves. Subsequent chapters describe how to use these knowledge-working skills to improve business performance. To illustrate how TSP teamworking methods work, we describe Beckman Coulter’s experiences with the first of its growing number of TSP teams.

Beckman Coulter

Beckman Coulter develops, manufactures, and markets products used in biomedical testing ...

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