EIGHTEEN

Lead by Consensus

Nleaders rule three ways: by command, by consultation, or by consensus.

The traditional way of leading was by command. A leader gave orders and everyone was supposed to follow them. Today, leaders recognize that issuing orders without any consultation or without any explanation of why the orders are necessary is not a good way of getting people motivated to do their best. As Major General Gale Pollock (Ret.), the first woman surgeon general of the U.S. Army, explains: “If you order people to do something that they don’t understand, they won’t give it all they’ve got. The greatest performances and courage come when you show them why it matters.”

The second way to lead is by consultation. The consultation decision is ...

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