Sooner or later, every leader faces a moment of truth—a crisis or challenge that tests his or her leadership ability to the utmost. For me, that moment of truth came in 1991 when I had to guide Intel Israel through the crisis of the First Gulf War and the Scud missile attacks of Saddam Hussein's Iraq on Israel. In the days before the start of the war, I had to make a critical decision with potentially life-threatening consequences for our employees: whether to keep our operations open, despite the threat of the missile attacks, or to close down until the crisis had passed.

Of course, many businesses remain open during wartime. But in the days before the First Gulf War, Israel confronted what appeared at the time ...

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