CHAPTER 3

Technology and the Roles Game

Ben was in his office staring out the window and wondering what he would do next. He had been very busy in the past few months, traveling across the globe to meet each member of his team, either individually or in meetings. Despite his efforts, he was unable to meet up with every person. In these cases, he was able to set up teleconferences or voice calls with them. This wasn’t ideal in Ben’s mind, but he felt that at least a contact was important. Of course, while he preferred face-to-face meetings, his travel schedule was exhausting. In the end, he felt it was well worth the effort, as his team seemed excited by his transparency and openness to their ideas.

Now the real challenge began, as Ben would be ...

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