CHAPTER 12

The Lonely, Dark Halls of Isolation

Ben was sitting at his desk and reading a disturbing report. A few members of his team had complained that they felt demotivated and disconnected from the team. Ben wasn’t sure who the team members were, but he sure wanted to find out. He tried to keep everyone in the loop. He felt that he had done a good job of managing his team, and he had implemented many new ideas. For example, he set up a team web forum, where everyone could communicate what they were working on, what phase of their project they were in, and other relevant work-related tasks. Ben had frequent calls with his team on both a group and individual level. He had even traveled more in the last year to visit his remote team members ...

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