Chapter 4. Evaluation

What’s in This Chapter?

  • A discussion of the importance of learning objectives when evaluating learning

  • Mini-evaluations for longer workshops

  • Evaluations for workshop completion

  • Questions for evaluating business benefit

There are two components to measuring the success of a learning event—the effectiveness of the workshop itself and the benefit to the business. It is possible to hold a highly popular workshop with virtually no business benefit. On the other hand, it is less likely but still possible to hold a very unpopular workshop with good business results.

The business reason or situation that caused the request for learning is key to the measurement of effectiveness after the program has been completed. For this reason it is ...

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