Chapter 10
The Follow-Up Coach
What’s in This Chapter
• Supporting a team in “Five Moments of Need”
• Facilitating ongoing learning
Conrad Gottfredson and Bob Mosher of www.applysynergies.com are running around the world of learning and development shouting loudly “The emperor has no clothes!” and they have been for years. Here’s what they are really saying: Learning events—whether live or virtual—are only 15 percent of what it takes for people to change performance.
Their message is tough to digest, easy to ignore, and critical in the evolution from training people to growing measurable performance. I love facilitating learning, and I want ...
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