Dimensions of Trust

When leaders say that they need to build trust among their middle managers, the term trust often means different things to different individuals or groups. Sometimes there are differing perceptions, perceived causes, or desired outcomes, yet most leaders tend to work simply with that one word—trust. But having a common language and understanding among the parties involved helps them identify what they mean when some aspect of a relationship, behavior, or performance is amiss.

In the article “An Integrative Model of Organizational Trust” by Roger C. Mayer, James H. Davis, and F. David Schoorman, the authors describe trust as embodying distinct elements of ability, benevolence, and integrity. What they call factors of perceived ...

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