TRUST AND DECISION-MAKING
When working with teams, leaders have the opportunity to observe how teams make decisions. In most cases they will discover that there is no explicit process for making decisions. Most of the time an implicit and unclear majority rule is used. What does this mean? A person suggests something and looks around to see if there is general agreement or disagreement. Agreement is not explicitly sought. If there are no objections, it is interpreted as agreement.
Experience shows that people do not voice objections for a variety of different reasons:
• They are still thinking.
• They haven’t fully understood the proposal or don’t think a decision is being made.
• They want to see if others have objections before they state ...
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