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Leading Across Boundaries: Creating Collaborative Agencies in a Networked World by Russell M. Linden

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Communicate Your Expectations and Needs

Here’s a fairly common conversation with some clients:
Manager: We have a lot of talented staff, but many of them have a silo mentality and just focus on their work. I just can’t seem to get my people to see the big picture.
Consultant: Are you showing them the big picture?
Manager: [Long, embarrassed pause.]
Sometimes leaders are convinced that they’ve made their expectations and priorities clear to others, yet conversations with their staff reveal confusion or ignorance of the priorities. In the JIVA program the goals and expectations weren’t adequately communicated to everyone involved, which reduced overall impact.
In other instances the leaders’ words about priorities are very clear, but ...

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