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Leading Across Boundaries: Creating Collaborative Agencies in a Networked World by Russell M. Linden

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The Fourth Lever: The People Best Positioned to Make Change

Thus far we’ve looked at three levers that leaders can use to create sustainable collaborative cultures: (1) a structure—co-location—that promotes collaboration and information sharing; (2) a method—the Stat approach—and the way Washington State has used this method in its GMAP process; and (3) a system—the new Web—and its set of tools that help employees engage internally, across agencies, with their stakeholders, and among stakeholders.
The Cisco story involves two of these levers: a structure—the company’s boards, councils, and work groups—and a system—the use of Web 2.0 tools. But Cisco is also using another key collaboration lever, and it’s the most important one: the people ...

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