Leading Across Boundaries: Creating Collaborative Agencies in a Networked World

Using Web 2.0 to Support Collaboration: Four Approaches

At the beginning of this chapter I noted that my focus isn’t on technology per se. Creative leaders are using the new Web tools to help people cut through information silos and bureaucratic barriers to talk directly with colleagues and stakeholders. There are many ways we can use Web 2.0 to foster collaboration. In this chapter I’ll detail four of them:

• Crossing boundaries between employees

• Crossing boundaries between agencies

• Crossing boundaries between agencies and their customers or stakeholders

• Crossing boundaries among customers or stakeholders to form communities

Crossing Boundaries Between Employees

TSA’s IdeaFactory

The Transportation Security Administration ...