Analysis
Bill Leighty may seem to be unique. His move from civil service to high-level politico, his energy and creativity, may leave you thinking, “someone like Leighty could do those things, but I couldn’t.” That’s a natural reaction. And I think it’s wrong.
Consider: Leighty did things that any manager or leader could do: he carried out strategic planning, developed process improvement teams, emphasized communications, and engaged in MBWA. Nothing new there. Yes, doing away with locked doors and sponsoring a dumb rules contest seem unusual, but they’re not that far fetched. If you’re determined to make major change, you could implement these initiatives.
No, it’s not the novelty of any single change that explains the transformation at ...