We're at the end of our “Leading Agile Teams” journey. You started out seeing how important it is to have strong agile teams. This is especially true if you're just starting agile in your organization. The first team will be your crucial change agents. Hopefully they'll spread the word about the benefits of agile. They will talk about their work in the lunchroom and spread agile by “contagion.”
You've seen how an agile organization splits their groups into cross-functional self-organized teams. These teams are critical for creating an agile mindset. Some of the most valuable changes will come by having a cross-functional team in a shared workspace.
Each agile team should have a customer representative. In Scrum, this ...