Contract Knowledge and Supplier Background
In this chapter: what you need to know about the contract, overview of SLAs (service level agreement) and KPIs (key performance indicators), supplier background information, supplier and customer segmentation, how to optimize the relationship
Setting the Context for This Chapter
Until now the chapters have dealt with the presourcing and sourcing stages of the lifecycle; in this chapter, we move to the live supplier engagement, namely, the integrate and deliver stages of the IRSID lifecycle. Integrate represents the setup activities that take the engagement from the plan as outlined in the agreed contract to live status; integrate also includes transitioning from the current situation and method ...
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