Summary, Key Messages, Summary of Reading List, and Other Resources
Overarching Key Messages
- A clear and understood contract is required for effective supplier management. It provides the factual basis for the business relationship.
- However, relationship is equally important as the contract. Effective supplier management is about balancing managing on the contract and relationship in equal measure.
- There is a clear link between a good relationship, based on trust and fairness, and good supplier performance.
- People in a supplier management role—accepting that a generic job description does not exist—have a representational role, representing the customer to the supplier and vice versa.
- Managing the internal stakeholder relationships ...
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