1. Matt Hayes and Jeff Stevens, The Heart of Business (Bloomington, IN: Author House, 2005).

  1. Robert Greenleaf, Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness, 25th Anniversary Edition (New Jersey: Paulist Press, 2002).

  1. John Elkington uses the phrase “triple bottom line accounting” in his 1998 book Cannibals with Forks. Elkington’s use of the phrase includes environmental and social responsibility measures in accounting reports. Our use of the phrase “triple bottom line” has a different focus: success with customers, employees, and investors.

  1. For more information on the HPO SCORES model and the research conducted, see “High-Performing Organizations: SCORES” by Don Carew, Fay Kandarian, Eunice Parisi-Carew, and Jesse ...

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