Leading at The Edge, 2nd Edition

7Conflict

Strategy 7:Master conflict—deal with anger in small doses, engage dissidents, and avoid needless power struggles.

… Such were the usual psychological hazards of an isolated community. Cliques, quarrels and tension hung in the background. There was the irritation of all too familiar faces, and no hope of escape. … Above all, however, it was essential to believe in the leader, and Shackleton possessed the power of forestalling trouble without actually appearing to do anything.¹

—Roland Huntford

Conflict: The very mention of the word can raise feelings of anxiety. Competent executives who fearlessly enter the competitive marketplace often ...