Notes
CHAPTER 1
Riding the Coaster
1. For discussions of the need for organizations to change to survive, see Clayton M. Christensen, The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail (Boston: Harvard Business School Press, 1997); and Steven Krupp and Paul J. H. Schoemaker, Winning the Long Game: How Strategic Leaders Shape the Future (New York: PublicAffairs, 2014).
2. John P. Kotter, Leading Change (Boston: Harvard Business Review Press, 1996).
3. Kurt Lewin, “Action Research and Minority Problems,” in Resolving Social Conflicts, ed. G. W. Lewin (New York: Harper & Row, 1946), 201–16.
4. Peter B. Vaill, Managing as a Performing Art: New Ideas for a World of Chaotic Change (San Francisco: Jossey Bass, 1989).
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