9

The Way We Work

“With Lean Six Sigma permeating much of what we do, it will be unthinkable to hire, promote, or tolerate those who cannot, or will not, commit to this way of working.”

—Jack Welch, former CEO, General Electric

In Chapters 7, “Managing the Effort,” and 8, “Sustaining Momentum and Growing,” we discussed managing the Lean Six Sigma initiative, sustaining the gains, expanding the initiative by incorporating additional improvement methods, and expanding to all parts of the enterprise (including suppliers and customers). A central theme was the need to integrate Lean Six Sigma activities with quality by design and quality and process management efforts.

In this chapter, we take Lean Six Sigma one step further and discuss how to ...

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