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Final Thoughts for Leaders

“The ability to learn faster than your competitors may be the only sustainable competitive advantage.”

—Arie DeGeus, Royal Dutch Shell

In this final chapter, we discuss three issues that are particularly important to leaders: understanding and using the individual methods and tools, ensuring that the project succeeds, and ensuring that the overall initiative succeeds.

Our discussion of how leaders should think about the methods and tools is not intended as a technical reference, since this is not the primary need for leaders. Instead, it is motivated by our belief that the continuous improvement literature has provided conflicting advice on what level of knowledge, understanding, and competency leaders need to ...

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