Chapter OneMaking Complexity Work

CHANGE IS A DOUBLE-EDGED SWORD. ITS RELENTLESS pace these days runs us off our feet. Yet when things are unsettled, we can find new ways to move ahead and to create breakthroughs not possible in stagnant societies. If you ask people to brainstorm words to describe change, they come up with a mixture of negative and positive terms. On the one side, fear, anxiety, loss, danger, panic, disaster; on the other, exhilaration, risk-taking, excitement, improvements, energizing. For better or for worse, change arouses emotions, and when emotions intensify, leadership is key.

Changing Culture

Changing culture—the focus of this book—is one of the hardest things that humankind faces. And if you don't change and adapt ...

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