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Leading in Times of Crisis: Navigating Through Complexity, Diversity, and Uncertainty to Save Your Business by Stephen H. Rhinesmith, Peter C. Cairo, David L. Dotlich

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CREATING VALUE TOGETHER

Once a leadership team is in place, the second issue is how its members create value together. A team of whole leaders must have a simple, clear idea of how they create value as a team. Mindy Grossman, CEO of HSN, says she is “maniacally focused on simplicity, whether it’s simplification of strategy, communication, or process. We did an employee survey, and what our employees told us was, as an executive team, what we do has to be incredibly clear, simple, and actionable. So we simplify and communicate very clearly with each person in the company.”
Andrea Jung makes the same point in stating that the way to deal with complexity is through “ruthless simplicity.” “We focus on fewer, bigger, and better ideas. In the ...

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