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Leading in Times of Crisis: Navigating Through Complexity, Diversity, and Uncertainty to Save Your Business by Stephen H. Rhinesmith, Peter C. Cairo, David L. Dotlich

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WHOLE LEADERSHIP APPROACH TO BALANCING CONFLICTING PRIORITIES

Amy Woods Brinkley, a senior executive with the Bank of America who has spent thirty years in a wide range of roles, including chief risk officer, believes that what is needed is “unambiguous leadership in ambiguous times.” Brinkley has told us that she believes the best leaders combine principles that they deeply believe in with an appreciation and tolerance for the management of paradoxes.
Grappling with decisions when things are in a state of flux and the unexpected keeps happening has driven more than one leader into retirement—or into consulting. It’s enormously difficult to take action when it seems as if events will conspire to prove any action wrong. And it’s just as difficult ...

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