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Leading in Turbulent Times by Gary Hayes, Kevin Kelly

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3 All hands on deck

‘My experience being a CEO for ten years is that you’re much better off being transparent and communicating frequently with your employees as to what you’re doing and why you’re doing it.’

Mark P. Frissora, Hertz, Chairman and CEO

The art of letter writing

Every week George Halvorson writes a letter to over 160,000 people. The chairman and CEO of Kaiser Permanente writes a note celebrating something someone in the organisation has done. ‘Usually the letters are about us as people, the people at Kaiser Permanente; these are the kinds of things that we do; these are our values; these are our accomplishments. They’re typically things that are illustrative of a collective effort’, he explains.

Halvorson has been in the letter ...

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