CHAPTER 7
TASK NO. 3: MEDIATION
Settling Leadership Conflicts
I’ll tell you what leadership is. It’s persuasion andconciliation, and education, and patience.
NO MATTER HOW INTEGRATED an organization may be, its individual members are bound to have conflicts with one another. Corporate vice presidents struggle over the size of their budgets. Law firm partners fight over corner offices and their share of partnership profits. Research scientists battle over laboratory space, credit on research reports, and the promotion of junior colleagues. As long as resources like money, space, and credit are limited, competition for them is inevitable. As a result, one finds competition and conflict in various forms throughout all organizations, ...
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