Chapter 15. Roles, Involvement, and the Project Timeline

In this chapter, we highlight

  • Key roles needed to guide the organization design project

  • Options for involvement

  • A basic project timeline of key activities within the five milestone process

  • Some approaches for building an internal organization design capability, with a summary of the internal consulting skills and competencies required

Key Roles

The organization design project benefits from clear roles for the leaders, the design team members, and the staff and consulting experts who support the initiative. It helps to use nomenclature that everyone understands the same way.


The leader is the person in the senior-most position of the organizational unit to be redesigned. The leader makes the ...

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