Chapter One

Discovering What Matters

The raw material of leadership communication is something besides flesh, bone, and expertise in a field. To inspire others means not only developing the talent to operate in a given domain, but also cultivating the character traits, habits, and internal response patterns that attract others’ engagement. Those who get it right stand out.

I first met Gary Fiedel at a spiritual retreat in the early 1980s. In quiet conversation, I learned that he was an accountant in a town very near my own home, and I learned about his background in the streets of Brooklyn. Gary’s were not the suburban streets but the streets that had walk-up apartments not far from Coney Island. When Gary was in his teens, he met some friends ...

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