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Leading outside the lines: How to Mobilize the (in)Formal Organization, Energize Your Team, and Get Better Results by Zia Khan, Jon R. Katzenbach

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MAKE WAY FOR MR. NARDELLI

For many years, The Home Depot grew and prospered, driven by its informal organization—values, people, attitudes, habits, behaviors, stories.
But as the company grew, it became more complex and diverse. More structure, process, and program consistency was needed to balance the rather loose processes of Agent Orange. Bernie Marcus retired from active participation in the company and Arthur Blank took the reins. One might have expected that Blank would have led a shift to the formal and that The Home Depot’s growth would continue. Instead, the company’s profit margin and market share began to slide. What had looked like an unstoppable rise of the greatest retailer in America suddenly appeared stalled.
Not surprisingly, ...

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