Leading outside the lines: How to Mobilize the (in)Formal Organization, Energize Your Team, and Get Better Results

Notes

INTRODUCTION

1 We have changed the names of the reps in this story. The conversation is based on several we had over the course of our visit to the call center.

2 Douglas McGregor, “Theory X and Theory Y,” Workforce, 2002, 81(1).

CHAPTER ONE

1 Tom Robbins, Another Roadside Attraction (New York: Bantam Dell, 1971).

2 Frederick Taylor, The Principles of Scientific Management (New York: HarperCollins, 1911).

3 Douglas McGregor, The Human Side of Enterprise (New York: McGraw-Hill, 1960).

4 Abraham Maslow, Motivation and Personality (2nd edition) (New York: HarperCollins, 1970; originally published 1954).

5 Frederick Herzberg, “One More Time: How Do You Motivate Employees?” Harvard Business Review, Sept.-Oct. 1987, 65(5), 109-120.

6 This ...