Leading People Through Disasters

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Chapter 5Guiding Managers and HR Staff

This chapter covers the following topics:

• How First Interstate’s Human Resources team developed specialized training programs for HR staff, line managers, workers’ compensation/risk insurance staff, and internal employee assistance counselors to increase awareness of the behavioral issues that could arise from the trauma of the building fire
• The definition of roles and responsibilities in a new coaching and counseling system that balanced the special needs of employees with the need to protect the company from needless workers’ compensation claims and other liabilities
• How communications partners with HR

Overview

After the First Interstate fire, we had to relocate all employees quickly to new work ...