“A journey of a thousand miles must begin with a single step.”
Chapter 3 provided an overall deployment process for Six Sigma, based on the case studies from Chapter 2. We will now delve into the first phase of the deployment process, a step referred to as launching the initiative. This is probably the most important phase. If Six Sigma is poorly launched it will be very difficult to reorganize and regain momentum. People will have already become skeptical, and resisters will have ammunition. Taking into full consideration the key points discussed in the chapter will help organizations hit the ground running on their initial implementation.
We define the launch phase of Six Sigma to be roughly the ...