Integrating Six Sigma With Process Management Systems
By process management systems we mean the set of procedures, methods, requirements, operating manuals, and so on that you use to manage a given work process. The work process itself may be an operational one, such as an assembly line, or a managerial one, such as the budgeting process. Every process has a process management system, although in many cases it is ad-hoc, undocumented, inconsistent, and totally ineffective. Effective work processes almost always have a good process management system, which helps explain why the process is effective. The ISO 9000 standards are one means of documenting a process management system.
Clearly, if you are able to integrate Six Sigma concepts and methods ...
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