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Leading Teams with Integrity: Advice from Leadership Experts (Collection) by Stedman Graham, Ken Blanchard, Jon M. Huntsman, Doug Lennick, Fred Kiel

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Chapter 5. Can People’s Identity Change?

“The greatest mistake you can make in life is to be continually fearing you will make one.”

—Elbert Hubbard

Rob started his first job as a clerk in a bookstore when he was still in high school. The thing Rob liked most about his job was his boss, Dutch Sullivan, a middle-aged family man in reasonable shape who was just beginning to lose his hair, which was turning gray anyway. Rob didn’t know what to expect in his first job—maybe to get yelled at a lot and have to do all the hard work. But he quickly realized that Dutch was more like a father to him. Dutch read a lot, and he and the customers had many lively discussions about new voices and which books inspired, entertained, and enlightened them. Rob ...

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