chapter 1

How do you build trust?

  • Building rapport and trust
  • Encouraging openness and honesty
  • Improving collaboration

‘Either we’re a team or we’re not. Either you trust me or you don’t.’

Ally Carter


Before reading the chapter, do the following quick self-assessment.

How would you rate the following in your team?


A team on paper only

The meeting hadn’t started yet, and the 14 people around the table were all on their smartphones or laptops. They were tapping away or had their phone headsets on, acting as a barrier to shield themselves from their immediate surroundings. Apart from two people having a hushed conversation, there ...

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