Chapter 1

1. Research on the international airline was conducted jointly with Susan Vinnicombe, now at the Cranfield Institute of Technology. Certain identifying details about the airline have been altered in this account.

2. The research reported in this section was conducted at People Express Airlines during its highly successful early years. The founder and chairman of the company, Donald Burr, made self-managing teams a key feature of the firm’s organizational design. For a detailed account of how cabin service teams were structured and led at People Express, see Cohen and Denison (1990).

3. For other approaches to conceptualizing and measuring group effectiveness, see Brodbeck (1996), Pritchard and Watson (1992), and Sundstrom, McIntyre, ...

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