Chapter 1Playing the long game of leadership
THE DIGITAL WORKFORCE
Years ago, the term “digital workforce” described automation technologies, including robotic process automation (RPA). RPA is used to drive efficiencies and automation in the workplace, and I’m a big fan of automation. But if you picked up this book hoping to learn ways of creating a robotic workforce that mindlessly does your bidding, I’m afraid this isn’t the book for you. This is a book about leading humans who happen to work in technology. And leading humans isn’t easy. Humans are complicated. They get into bad moods. They don’t always listen to what you say. They have complex emotions which often overrule reason and logic. No matter if you ...
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