This is my third book, and like its predecessors, it is primarily a work of collected knowledge. The concepts and frameworks contained in this book are derived primarily from the experience that I acquired over three decades as a consultant in the IT industry. But this book also represents two years of persistent research, involving dozens of interviews. I could not have completed this book without leveraging the collective wisdom of many expert sources. I thank them sincerely for their time, their energy, their intelligence, and their generosity.
I am deeply grateful to Rich Adduci, Thaddeus Arroyo, Bruce Bachenheimer, Ramón Baez, Linda Ban, Puneet Bhasin, Whitney Bouck, Greg Buoncontri, Tim Campos, Mike Capone, Tim Crawford, Sameer Dholakia, Tim Dilley, John Engates, Carol Fawcett, Jay Ferro, Thomas Fountain, Peter High, Kim Hammonds, Doug Harr, Donagh Herlihy, Daphne E. Jones, Sheila B. Jordan, Mike Kail, Jim Knight, Dr. William R. LaFontaine, Jonathan Landon, Françoise LeGoues, Ralph Loura, Tony Leng, Arthur McAdams, Chris McGugan, Todd McKinnon, Michael Minelli, Gordon Payne, Don Peppers, Steve Phillips, Mark Polansky, Bruce Rosenstein, Bill Ruh, Brian Queenin, Doug Schneider, Tony Scott, Frank Slootman, Dave Smoley, Randy Spratt, Tim Stanley, Kimberly Stevenson, Don Tapscott, Patricia Titus, Jim Tosone, John Yapaola, and Tony Zingale.
While researching and writing this book, I received invaluable assistance and ongoing support from my colleagues at HMG Strategy: ...