Leading the High Energy Culture: What the Best CEOs Do to Create an Atmosphere Where Employees Flourish

CHAPTER 6

Query the Key Players

You’re the one who sees the truth, the Prajna (to use a Tibetan word), in a situation. Once you see the truth in a situation you know how to navigate it. You have the guts to navigate it. You care enough to navigate it.

—SETH GODIN, AMERICAN ENTREPRENEUR,AUTHOR, AND SPEAKER

Have you ever watched a CBS TV show called Undercover Boss? The premise is that a senior executive of a large company goes “undercover” by taking a low-level position within his own organization. The person adopts an alias, alters his appearance, and is given a fictional history. No one in the organization knows that this is actually the CEO of the whole organization. The intriguing part is what the CEO ends up learning about his organization. ...