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Organizational Needs: Determining Gaps and Aligning Solutions

Chris Garton and MJ Hall

Consider Jacob, a learning and development manager for an outdoor gear company. Jacob leads a team that helps deliver training in a customer service call center, providing support for a variety of outdoor products. In his quest to become the ultimate business learning advisor for his partners, he frequently researches and tries out new strategic tools to improve his efficiency and stay ahead of the game.

Making a Strategic Impact

Since a new CEO took ownership of the company two months ago, Jacob has seen numerous requests land on his plate. Under this new leadership, the company wants to roll out a comprehensive restructuring program that will drive better ...

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