Leading the Learning Function: Tools and Techniques for Organizational Impact

9

The 70-20-10 Framework: Options for Impact

Alan Abbott and Rachel Hutchinson

We’ve all been there. You spent months coming up with a well-structured, engaging instructor-led class. Everybody passes the assessment and the post-course evaluations are positive.

But then you follow up a few months later and find you’ve made almost no measurable impact on employee performance. When you set up a focus group or send out surveys to see what happened, the participants confess that they either forgot all the material or never found a way to apply it to their jobs.

One solution to this scenario is the 70-20-10 framework. It takes formal training initiatives and supports them with robust on-the-job support and opportunities to learn from peers. As a result, ...