Leading the Learning Function: Tools and Techniques for Organizational Impact

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Impact: Making It Happen

Graham Johnston

Learning functions have different roles in their respective organizations, based on how they are viewed and used to support the business strategy and how they drive the overall organizational culture of learning. But they all share a common objective to be effective, value-added, and impactful in building capabilities that drive improved performance for the organization. Measurement is how we know if we’ve achieved that, but it is just a means to that end. We measure learning to understand what worked and what didn’t, but more important, to direct our efforts to improve so we can maximize our impact. In this respect, everyone in the learning function is responsible for driving impact and should—as performance ...