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Structure and Governance

Kozetta Chapman and Graham Johnston With MJ Hall

From a success perspective, developing capability for the organization is not just about designing and implementing an array of learning experiences for employees. It requires looking at the organization as a system to understand the needs, and from that point of view determining what capabilities are needed and the best approach for designing and delivering them. Implicit in systems thinking is how the people, processes, and structures are integrated and interact and work together to produce products and services for others to accomplish the mission. The people part of the equation includes all employees and partners; the processes include all actions or steps taken ...

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